Frequently Asked Questions

Are you still open, It always looks closed ?

Due to the Bargain Appliance Centre on ground floor only open part time, the shutters maybe down, but as-long as the main door shutter is open, We are open.

How do i get in ?

The door maybe locked, just press the buzzer on the left to alert us and we will answer to confirm its for us, to unlock the door by intercom.

Do you Fix game consoles like Xbox or PS5 ?

Sorry, but since our Console repair Staff finished over 5 years ago, we could no longer provide that service.

Do you repair ipads or phones ?

We do not specialise in phone or tablet repairs, but can arrange repair for them, which can take 3 - 7 days.

Do you buy used or faulty Laptops / PCs ?

Yes we do buy used & faulty Laptop / PCs, but not over 8 years old.

Can you supply me with a replacement charger ?

We have most, but not all Laptop chargers in stock. you can check our stock online before coming "Here"

What times and days are you open ?

You can see below (Bottom of page) to see our open hours. or check on google / Facebook.

Do you fix Printers ?

Sorry ,due to printer repairs being another specialised repairs service , we don't have the knowledge, time, or investment to be able to provide printer repairs.

Why & how computers & internet can become slow or not work as intended

Why Running Slow?

16 Possible Reasons Your Windows Laptop / PC Is Running Slow!

Internet connection so slow?

Any number of reasons can cause a slow Internet connection.

16 Possible Reasons Your Windows Laptop / PC Is Running Slow!

There aren't many more frustrating things than a slow computer. Spending minutes at a time waiting for your laptop or Computer to load up a simple web page or Microsoft Office program can make even a sane person want to throw their PC in the bin.
List below shows most of the reasons why it could be running slow, To check & fix we offer a Service & tune-up, including other checks to get the best speed out of your device. 

  1. You Have to Quit Programs Running in the Background - If your laptop is slow, one of the easiest things you can do is close as many programs as possible. However, there are some programs that continue to run in the background even after you close them. These programs can eat up your processing power, which can slow your laptop down.
  2. You Have Too Many Start-up Programs - You might also have too many programs opening when you start your computer. Some of these programs will request permission to run when you boot your computer so that you will use them more often. However, there are some programs that will automatically run every time you turn on your computer without ever requesting permission.
  3. You Need to Update Your Operating System - If you haven’t updated your OS (operating system) in a while, you might be missing out on new driver updates and software patches. This can slow your laptop down and leave you unprotected from security vulnerabilities that hackers use to infect your computer. Typically, Windows rolls out major feature updates twice a year. On the other hand, patches for improving security and fixing bugs are released monthly. If your laptop seems to be running slower than usual, make sure that your system is up to date.
  4. Your Laptop is Infected with Malware or Viruses - If you are seeing pop-up ads on your laptop or programs are randomly crashing, your computer might be infected with malware (malicious software). Your computer can get infected when you open emails from unknown senders or download files from suspicious websites. There are different kinds of malware that can cause your laptop to slow down for various reasons. Some malware can infect your laptop’s memory and spread to other programs and files on your computer. Hackers also use malware to steal your personal information, such as your bank details or home address.
  5. Damage & corruption caused to Windows System Operating files - If the Laptop / PC was not shut down properly due to loss of power or forced power off, this cause Windows files to get corrupted (unreadable) either physically in the Hard Drives spinning platters or windows system registry & system files. Viruses and malware can also cause system file corruption, even after the virus / malware has been removed. Causing windows to freeze or crash intermittently. Diagnostics scan on the Hard drive is required to identify if its Hardware "Hard Drive" or Windows system files or Both. 
  6. You Have Too Many Temporary Files - Temporary files are stored on your laptop whenever you create or modify a file. Usually, these files have names that end with “.tmp” or start with a tilde or dollar sign. Temporary files are usually deleted after you close a program or an application. However, there are times that your laptop does not automatically delete these files. As a result, they can take up space on your hard drive and cause your laptop to slow down. To prevent this, you can delete temporary files manually.
  7. Fragmented Files are Slowing Down Your Laptop - Whenever you create, delete, or edit a file on your computer, some of that data becomes fragmented. That means pieces of files are stored in various parts of your hard drive. Over time, this can cause your laptop to slow down because your drive has to jump around to find each piece of data. In order to consolidate and organize the data on your drives, you can defragment your computer. And, while Windows 10 automatically defragments files once a week, you can also do this manually any time you want to.
  8. You need to Clear your cache and cookies - Every time you visit a webpage, your web browser stores or ‘caches’ it as a small file in your Temporary Internet Files folder. Similarly, it stockpiles small files called 'cookies', which contain information about your browsing history and personal details. Over time, the volume of these files can build up. Periodically clearing out your browser’s cache will help it to work faster when loading pages and reduce the amount of valuable disk space that these cached files take up.
  9. You need to Get rid of unwanted programs - Speed increases don't end with start-up times. You'll want to make sure that your computer is running fast when you're using it, too. Free up storage space and memory by uninstalling programs that you don’t use. These may include trial versions of software that came with the computer when you bought it, out-of-date antivirus programs, old software or games that you no longer play.
  10. You need to Free up some disk space - A laptop with no room to breath is unlikely to be performing at its best. Whether it's demands from Windows for more space to update or a steady accumulation of apps and files, even the largest hard drives can fill up pretty quickly if left unattended.
  11. You need to keep software up to date - Make sure all your software is up to date. This includes web browsers, applications, drivers for devices such as printers and, most importantly, Windows itself, as Microsoft issues regular updates to plug security holes or fix glitches in the operating system. 
  12. You Don’t Have Enough RAM - Random-access memory (RAM) is temporary storage for your laptop. It keeps all the things your computer needs on stand-by. Then, when the time comes, it can quickly pull the information and hand it over to your processor. Minimum Recommended is 4GB, The recommended is 8GB which helps with multi tasking. Above 8GB is mainly recommended for High End Gaming, Video & Photo editing as well as other CAD & Graphics Design applications.  
  13. Your Hard Drive could be close to the End of its life - Your Hard Disk Drive “HDD” (Which stores all your information, including the operating system) is starting to go faulty & has also reduced its life and performance due to being roughly handled, or age, as a HDD typically lasts for three to five years, because it uses magnetic disks (or platters) to store data that wear out over time. This is also what can cause loosing your important data & information saved on it. Always backup your data to an external sauce like a USB drive, network drive or online to prevent loss of important files.
  14. You Need to Update Your Hard Drive - If you’re still using a traditional hard disk drive (HDD), you might want to think about upgrading to a new solid-state drive (SSD). An HDD typically lasts for three to five years because it uses magnetic disks (or platters) to store data. An arm sits on top of these platters and reads and writes data as the disks spin at speeds of thousands of RPM (revolutions per minute). On the other hand, an SSD is made up of flash memory chips, so it does not have any moving parts. Because of this, it can read and write data several times faster than an HDD. In addition, SSDs are less noisy and consume less power than an HDD.
  15. The Laptop / PC that you purchased, Refurbished or Used is too Old Now to meet the recommended requirements for Windows 10 / 11. or Requires our Service & Tune-up (Free assessment in-store to check).
  16. The Laptop / PC that you purchased New, is from the Low end range "Less then £300" systems, which are not design for, or have good performance parts, for a budget price. so are limited to how fast they can run.  We can still make big improvements with our service and tune-up to make them over 2 X faster. 

Why is my Internet connection so slow?

If everything on your computer is slow, including the Internet, this may be another issue, See 16 Possible reasons Here

  1. Slow Internet connection - If you are using broadband, consider an alternative broadband solution if available. For example, cable (Virgin Media) is much faster than DSL (Most other Companies inc , BT, Sky, TalkTalk). Your Internet connection may also be slow due to connection issues. You can perform a speed test to determine if you're getting close to the speed you should be getting. If your download speed is significantly lower, contact your ISP and ask them to run a line test.
  2. Other users in the home or office - If your home or office shares an Internet connection and others use that connection, your available speed is decreased. For example, if others are watching Netflix and you're doing a Zoom call, it may be interrupted because of a lack of bandwidth. Ask the other users to stop what they're doing on the Internet to see if it improves your connection. If this solves the problem, your connection may not be fast enough for multiple users using high bandwidth features at the same time.
  3. Site or download - Depending on the web page or website you are visiting or the download you are receiving, your Internet connection may seem slow. The composition of the page or site, including text, images, and videos makes a difference in how fast your Internet speed appears to be. A site such as Computer Hope, which is 90% composed of text documents loads faster than a website such as YouTube that is mostly pictures and movies.
  4. Direct connection vs. Wi-Fi - Wireless (Wi-Fi) technology has improved since it was first introduced. However, it still cannot offer the same reliability as a direct connection. If the computer or wireless device has a poor connection, it decreases your Internet speed. If you're using Wi-Fi, move closer to the wireless router to ensure it's not a problem with the wireless signal. If you get a direct connection to the router, we'd also recommend using an Ethernet cable instead of using wireless when you can.
  5. Time of day or day - The day or time of day affects the overall speed of the Internet and your connection. When more people are online, servers and Internet connections can become overloaded and cause delays in the response time. Users who're using a broadband cable to connect to the Internet share an individual cable with neighbors who are also subscribed. If all your neighbors are on at the same time, your speed decreases. Times when people are at home (e.g., off from work or school) and weekends are often slow times.
  6. Problems with browser - The Internet may also appear to be slow because of the Internet browser you are using to browse the Internet. To make sure you are not running into browser issues, try an alternative browser on your computer (e.g., Google Chrome or Mozilla Firefox). If multiple browsers all seem slow, then you may have an issue with your computer or the network. If an alternative browser works, then the problem is with your primary browser, and we recommend troubleshooting that browser or sticking with the alternative browser.
  7. Slow computer - If the computer's overall speed is slow or has performance issues with doing tasks (e.g., watching videos), it may appear as if your Internet connection is slow. You can connect another device (e.g., a smartphone or tablet) to your Internet to determine if it's your Internet or your computer having the problem. 
  8. Server or website location - The location of the web page you are visiting can also determine the speed of the Internet. If you're accessing a web page in a different country, it'll be much slower than a page hosted in your country.
  9. Network or site maintenance - If your Internet service provider or website's host is performing maintenance on their network, computers, or network equipment, this can cause speed-related issues.
  10. Amount of visitors on a site - A server and website can only handle so many users at once. If hundreds, thousands, or millions of people are trying to visit the site at the same time, that page will be slower and may not even respond or load. If a significant event is occurring around the world, it may cause speed-related issues. During the tragic events of September 11, 2001, news sites were so overwhelmed with visitors that they would take several minutes to load or not load at all.
  11. Virus or malware infection - Check your computer for a virus or malware infection. Internet speed can be reduced because viruses and malware are corrupting essential operating system files using up system resources (memory) that would otherwise be for Internet function.
  12. You or your ISP is under DoS or being attacked - Although not a common situation, a slow Internet connection can also be caused when you or your ISP is attacked (e.g., a DoS attack). With a DoS attack, computers and routers become so overwhelmed with requests that it causes your connection to be slow or time out. If you believe you are under such an attack, contact your ISP for additional recommendations. If your computer is under attack, one way to escape these attacks is to change your IP address.
  13. Check with ISP for improved performance - Some broadband providers also offer different tiers of service. If your Internet has always been slow, call your provider and see if they offer a boost or business plan for increased speed.

Contact Us

Call 07838 446696 to Arranged time

Garnett Street, Dewsbury, West Yorkshire, WF13 4AT
For Drop off & Collection.

Open Hours


11:00am – 9:00pm 


3:00pm – 9:00pm


12:00pm – 7:00pm

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